IT Support Pricing
IT support that’s simple to understand and easy to budget for.
Two straightforward plans. One fixed monthly fee per user.
No surprise invoices, no jargon, no pressure – just reliable IT that lets you get on with running your business.
How our Pricing works
You shouldn’t need a degree to understand an IT bill. Here’s the whole thing in plain terms.
One fixed fee per user
Pick a plan, count your team, that's your monthly cost. Simple to budget.
Onboarding fee
A one-off setup fee per user to get you up and running, which also includes your first month.
Microsoft 365 Licence
Billed separately. Choose an annual or monthly rolling - whatever suits you.
12 month minimum
Long enough for us to genuinely improve your IT. You're never locked in forever.
Two Plans. Pick what fits.
Both built on the same dependable foundation. Core+ goes further for businesses that want IT fully off their plate.
Core
21.90 +vat
per user / per month
Everything your team needs day to day – running smoothly, securely and without the headaches.
- Pay-As-You-Go Remote IT Support
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DocuLari Lite
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CyberLari Lite
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EndpointLari Lite
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Backup Lite
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Remote Management
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Standard 24/7 Monitoring
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Domain Management
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Continuous Improvement Program (EVOLVE)
£100+vat onboarding fee per user (includes first month support).
* Microsoft 365 Business Premium licence required, billed separately.
Core +
46.90 +vat
per user / per month
Everything in Core, plus unlimited support, faster response and stronger security – IT that’s truly off your plate.
Everything in Core, plus;
- Unlimited remote IT support - No per-ticket charges.
- Reduced SLAs - faster response times.
- Enhanced 24/7 Monitoring with Automatic Escalation
£100+ vat onboarding fee per user (includes first month support).
*Microsoft 365 Business Premium licence required, billed separately.
Good Communication
Solutions in plain English and if we use a piece of jargon, we'll explain it. No making you feel small.
Proactive
Rather than reactive. We watch your systems in the background and fix things before they reach you.
Fixed Fee
One fixed monthly fee. No surprise invoices. No nasty call‑out charges.
Properly local
Bradford‑based and genuinely invested in Yorkshire businesses. When you need us, you reach a human who knows your setup.
Microsoft 365 License
Both plans run on Microsoft 365, so you’ll need a Microsoft 365 Business Premium licence. This is billed separately from your plan, and you choose how to pay:
Annual
Committed for the year, which is usually the better rate.
Monthly Rolling
Offers you more flexibility and is paid on a month to month basis.
Not sure which makes sense for your team? We’ll walk you through it when we chat – no pressure either way.
Need more? add a Bolt-on
Your plan covers the essentials.
Bolt-ons let you add extra capability or protection exactly where your business needs it so you’re never paying for things you don’t use.
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Cyber Essentials Certification:
To ensure your business meet's the UK's basic security standards. -
Advanced Email Server Protection:
An extra layer of security around your email. Protecting against phishing, fraud and spoofing, encrypting your messages in transit. -
VOIP:
Clear, cost-effective calls over the internet with the flexibility to add numbers and scale your phone system up as your team grows.
Still putting up with IT that just about works?
You've got bigger things to think about than slow systems and tech that lets you down at the worst moment. A quick, free chat might be all it takes to change that.
Questions, answered
The things people usually want to know before getting started.
What's the difference between the Core and Core+ plans?
Both plans include the same core services – DocuLari, CyberLari, EndpointLari, daily backups, remote management, 24/7 monitoring, domain management and our EVOLVE improvement programme.
The difference is in the support. Core gives you pay-as-you-go remote support whenever you need it. Core+ adds unlimited support with no per-ticket charges, faster response times, and enhanced monitoring that escalates critical issues automatically.
If your team leans on IT heavily day to day, Core+ usually pays for itself in fewer interruptions. Not sure which fits? That’s exactly what the free chat is for.
Do I need a Microsoft 365 Business Premium licence?
Yes, every plan runs on Microsoft 365 Business Premium, and the licence is always required. It isn’t included in the plan price; it sits alongside it as the secure foundation everything else is built on. Already got it? Perfect. If not, we’ll help you get the right licences in place with no guesswork.
Are there any hidden costs?
None. Our pricing is a fixed monthly fee per user, so you always know what you’re paying. The only time your bill changes is if you choose to add users or pick up an optional bolt-on, and that’s always your call.
How does pricing work as my team grows?
Pricing is per user, per month, so it scales naturally with you. Add people as you grow, and only pay for the users you actually have. It’s designed to flex with your business, not hold it back.
Do I have to sign a long contract?
It starts with a conversation, not a contract, which is a free 15-minute chat with no obligation and no hard sell. If you decide to come on board, our support plans run on a 12-month minimum term. That gives us time to really get to know your setup and add lasting value, rather than just firefighting. Your Microsoft 365 licences are separate and flexible, you can choose to pay for those monthly or yearly.
What are DocuLari, CyberLari and EndpointLari?
They’re the core services built into every plan. DocuLari keeps your company documents secure and organised in Microsoft SharePoint. CyberLari protects your emails, data and devices against modern threats. EndpointLari keeps your computers and devices configured, updated and running properly. The “Lite” versions come as standard in both Core and Core+.
Is my data backed up and for how long?
Yes. Every plan includes Backup Lite: a daily backup of your emails and company documents, kept for 90 days.
It means if something’s deleted, overwritten or lost, we can get it back, because storing files in the cloud isn’t the same as having them properly backed up.
I already have IT support, can you help me switch?
Absolutely, and it’s more common than you’d think. A lot of our clients came to us after outgrowing their previous setup. We handle the move for you, including migrating your systems and data, and plan it around your business so there’s minimal disruption. Happy to talk it through with no obligation first.
What's Included?
We don’t think you should have to guess what you’re paying for. Here’s what each part of your plan does – in plain English.
Support & Response
CORE Pay-as-you-go remote IT Support
When something’s not working, reach our trained technicians through the helpdesk and we’ll sort it. You’re billed per ticket, so you only pay when you actually need us.
CORE+ Unlimited Remote IT Support
The same trained helpdesk – with no per-ticket charges. Message us as often as you need and it’s all covered by your monthly fee. No watching the clock, no holding off on raising an issue because you’re worried about the cost.
CORE+ Reduced SLAs - Faster Response times
An SLA is simply our promise on how quickly we’ll respond. On Core+, that promise is faster – when something’s urgent, you’re at the front of the queue.
Your Data & Documents
DocuLari Lite
Your company documents stored securely in Microsoft SharePoint – organised, backed up and accessible to your team wherever they’re working. No more “which version is the latest?” or files trapped on one person’s laptop.
Backup Lite
A daily backup of your emails and company documents, kept for 90 days. If something’s deleted, corrupted or lost, we can get it back. Cloud storage on its own isn’t a backup – this is.
Security
CyberLari Lite
Protection for your emails, data and devices against modern threats – the everyday stuff like phishing, dodgy attachments and malware that targets small businesses. Quietly working in the background so you don’t have to think about it.
Your Devices
EndpointLari Lite
Your managed computers and devices kept properly configured, updated and running as they should. “Endpoint” just means any device your team uses – laptops, desktops, the lot. We keep them healthy so they don’t slow you down.
Keeping Things Running
Remote Management
We can securely log on to your devices to fix issues directly – no waiting around for an engineer to drive out to you. Most problems get solved there and then.
Standard 24/7 Monitoring
We keep an eye on your IT infrastructure around the clock, so problems get spotted before they reach your team. Issues are caught and logged for us to act on.
CORE+ Enhanced 24/7 Monitoring with automatic escalation
The same round-the-clock watch but critical issues are flagged and escalated to us immediately, not just logged for later. The serious stuff gets jumped on the moment it appears.
Domain Management
Security and management of your primary domain – the address your website and email run on. We keep it protected and properly maintained so nothing slips through the cracks.
Keeping Things Running
Continuous Improvement Program (EVOLVE)
Your IT shouldn’t stand still while your business grows. We proactively review your setup over time and improve it as you change – so your technology keeps pace with where you’re heading, rather than holding you back.
Security & Compliance
Cyber Essentials Certification
Get certified to the UK’s recognised baseline for cyber security. It helps protect against the most common online threats, and shows clients and partners you take security seriously – useful for winning work and meeting supplier requirements.
Advanced Email Server Protection
An extra layer of security around your email. It protects against phishing, fraud and spoofing, encrypts your messages in transit, and verifies that emails claiming to be from you really are – protecting your brand and keeping your communication safe.
VPN
A Virtual Private Network keeps your data private and secure when your team connects to the business remotely. Wherever people are working, sensitive information stays protected on the way to and from your network.
Compliance
Help meeting the industry standards and legal requirements your business has to follow. We guide you through the complex bits, reducing risk and keeping your operations secure and compliant.
Phone & Internet
VOIP
Modern business phone calls over the internet, instead of a traditional line. Clear, cost-effective calls with the flexibility to add numbers and scale your phone system up as your team grows.
Mobile SIM Contracts
Flexible, affordable mobile SIMs to keep your team connected on the move. Reliable coverage tailored to how your business actually works, without overpaying for what you don’t need.
Business Broadband
Fast, reliable broadband built for business rather than home use. Secure and scalable, it keeps your team online and productive wherever they’re working.
Web & Hosting
Website Hosting
Reliable, secure hosting that keeps your website fast and online. Quick load times, dependable uptime and support behind it so your site keeps performing without you having to think about it.
Server Management
We look after your servers end to end, from maintenance to security, so they keep running efficiently and reliably. You focus on the business while we keep that part of your infrastructure healthy
Productivity & Documents
Productivity Pack
A set of tools to help your team collaborate and work more smoothly. It streamlines everyday operations, improving workflow, communication and overall productivity across the business.
DocuLari Plus
A step up from DocuLari Lite. It simplifies storing, finding and collaborating on your documents even further – keeping everything organised, secure and easy to get to whenever you need it.
Your business deserves IT that feels effortless.
When your technology works for you, not against you, you can get back to building your business with confidence.
It’s just a relaxed 15-minute chat. No jargon, no pressure.