IT Support Pricing
IT support that’s simple to understand and easy to budget for.
Two straightforward plans. One fixed monthly fee per user.
No surprise invoices, no jargon, no pressure – just reliable IT that lets you get on with running your business.
How our Pricing works
You shouldn’t need a degree to understand an IT bill. Here’s the whole thing in plain terms.
One fixed fee per user
Pick a plan, count your team, that's your monthly cost. Simple to budget.
£100 onboarding fee
A one-off setup fee to get you running properly and it includes your first month.
Microsoft 365 Licence
Billed separately. Choose annual or monthly rolling - whatever suits you.
12 month minimum
Long enough for us to genuinely improve your IT. Never locked in forever.
Two Plans. Pick what fits.
Both built on the same dependable foundation. Core+ goes further for businesses that want IT fully off their plate.
Core
21.90 +vat
per user / per month
Everything your team needs day to day – running smoothly, securely and without the headaches.
- Pay-As-You-Go Remote IT Support
-
DocuLari Lite
-
CyberLari Lite
-
EndpointLari Lite
-
Backup Lite
-
Remote Management
-
Standard 24/7 Monitoring
-
Domain Management
-
Continuous Improvement Program (EVOLVE)
+ £100 one-off onboarding (includes first month support).
** Microsoft 365 Business Premium licence required, billed separately.
Core +
46.90 +vat
per user / per month
Everything in Core, plus unlimited support, faster response and stronger security – IT that’s truly off your plate.
Everything in Core, plus;
- Unlimited remote IT support - No per-ticket charges.
- Reduced SLAs - faster response times.
- Enhanced 24/7 Monitoring with Automatic Escalation
+ £100 one-off onboarding (includes first month support).
** Microsoft 365 Business Premium licence required, billed separately.
What's Included?
We don’t think you should have to guess what you’re paying for. Here’s what each part of your plan does – in plain English.
Support & Response
CORE Pay-as-you-go remote IT Support
When something’s not working, reach our trained technicians through the helpdesk and we’ll sort it. You’re billed per ticket, so you only pay when you actually need us.
CORE+ Unlimited Remote IT Support
The same trained helpdesk – with no per-ticket charges. Message us as often as you need and it’s all covered by your monthly fee. No watching the clock, no holding off on raising an issue because you’re worried about the cost.
CORE+ Reduced SLAs - Faster Response times
An SLA is simply our promise on how quickly we’ll respond. On Core+, that promise is faster – when something’s urgent, you’re at the front of the queue.
Your Data & Documents
DocuLari Lite
Your company documents stored securely in Microsoft SharePoint – organised, backed up and accessible to your team wherever they’re working. No more “which version is the latest?” or files trapped on one person’s laptop.
Backup Lite
A daily backup of your emails and company documents, kept for 90 days. If something’s deleted, corrupted or lost, we can get it back. Cloud storage on its own isn’t a backup – this is.
Security
CyberLari Lite
Protection for your emails, data and devices against modern threats – the everyday stuff like phishing, dodgy attachments and malware that targets small businesses. Quietly working in the background so you don’t have to think about it.
Your Devices
EndpointLari Lite
Your managed computers and devices kept properly configured, updated and running as they should. “Endpoint” just means any device your team uses – laptops, desktops, the lot. We keep them healthy so they don’t slow you down.
Keeping Things Running
Remote Management
We can securely log on to your devices to fix issues directly – no waiting around for an engineer to drive out to you. Most problems get solved there and then.
Standard 24/7 Monitoring
We keep an eye on your IT infrastructure around the clock, so problems get spotted before they reach your team. Issues are caught and logged for us to act on.
CORE+ Enhanced 24/7 Monitoring with automatic escalation
The same round-the-clock watch but critical issues are flagged and escalated to us immediately, not just logged for later. The serious stuff gets jumped on the moment it appears.
Domain Management
Security and management of your primary domain – the address your website and email run on. We keep it protected and properly maintained so nothing slips through the cracks.
Keeping Things Running
Continuous Improvement Program (EVOLVE)
Your IT shouldn’t stand still while your business grows. We proactively review your setup over time and improve it as you change – so your technology keeps pace with where you’re heading, rather than holding you back.
Microsoft 365 License
Both plans run on Microsoft 365, so you’ll need a Microsoft 365 Business Premium licence. This is billed separately from your plan, and you choose how to pay:
Annual
Committed for the year, which is usually the better rate.
Monthly Rolling
Offers you more flexibility and is paid on a month to month basis.
Not sure which makes sense for your team? We’ll walk you through it when we chat – no pressure either way.
Need more? Add a bolt-on
Your plan covers the essentials.
Bolt-ons let you add extra capability or protection exactly where your business needs it so you’re never paying for things you don’t use.
Security & Compliance
Cyber Essentials Certification
Get certified to the UK’s recognised baseline for cyber security. It helps protect against the most common online threats, and shows clients and partners you take security seriously – useful for winning work and meeting supplier requirements.
Advanced Email Server Protection
An extra layer of security around your email. It protects against phishing, fraud and spoofing, encrypts your messages in transit, and verifies that emails claiming to be from you really are – protecting your brand and keeping your communication safe.
VPN
A Virtual Private Network keeps your data private and secure when your team connects to the business remotely. Wherever people are working, sensitive information stays protected on the way to and from your network.
Compliance
Help meeting the industry standards and legal requirements your business has to follow. We guide you through the complex bits, reducing risk and keeping your operations secure and compliant.
Phone & Internet
VOIP
Modern business phone calls over the internet, instead of a traditional line. Clear, cost-effective calls with the flexibility to add numbers and scale your phone system up as your team grows.
Mobile SIM Contracts
Flexible, affordable mobile SIMs to keep your team connected on the move. Reliable coverage tailored to how your business actually works, without overpaying for what you don’t need.
Business Broadband
Fast, reliable broadband built for business rather than home use. Secure and scalable, it keeps your team online and productive wherever they’re working.
Web & Hosting
Website Hosting
Reliable, secure hosting that keeps your website fast and online. Quick load times, dependable uptime and support behind it so your site keeps performing without you having to think about it.
Server Management
We look after your servers end to end, from maintenance to security, so they keep running efficiently and reliably. You focus on the business while we keep that part of your infrastructure healthy
Productivity & Documents
Productivity Pack
A set of tools to help your team collaborate and work more smoothly. It streamlines everyday operations, improving workflow, communication and overall productivity across the business.
DocuLari Plus
A step up from DocuLari Lite. It simplifies storing, finding and collaborating on your documents even further – keeping everything organised, secure and easy to get to whenever you need it.
Still putting up with IT that just about works?
You've got bigger things to think about than slow systems and tech that lets you down at the worst moment. A quick, free chat might be all it takes to change that.
Good Communication
Solutions in plain English and if we use a piece of jargon, we'll explain it. No making you feel small.
Proactive
Rather than reactive. We watch your systems in the background and fix things before they reach you.
Fixed Fee
One fixed monthly fee. No surprise invoices. No nasty call‑out charges.
Properly local
Bradford‑based and genuinely invested in Yorkshire businesses. When you need us, you reach a human who knows your setup.
Questions, answered
The things people usually want to know before getting started.
Do small businesses really need dedicated cyber security?
Yes and we’d gently push back on anyone who says otherwise. Small and medium businesses are now the favourite target for cyber criminals, precisely because their defences are often weaker than a big corporation’s. The good news is that strong, genuinely affordable protection is well within reach for most SMEs and it’s a fraction of the cost of cleaning up after an incident.
What are the most common cyber threats facing UK businesses?
Phishing – dodgy emails designed to trick your team – is the biggest by a mile, sitting behind the vast majority of breaches. After that comes ransomware (your files held hostage), stolen or reused passwords, out-of-date software, and plain old human error. Our layered approach is built to handle all of them, not just the headline-grabbing ones.
What does "multi-layered defence" mean?
It means we don’t rely on a single tool to keep you safe. We layer email filtering, device protection, multi-factor authentication, round-the-clock monitoring, regular updates, staff training, and reliable backups. If one layer is bypassed, the next one’s there to catch the threat and limit the damage. Think locks, alarm, and lights – not one big padlock.
What is Cyber Essentials, and should we get certified?
Cyber Essentials is a UK government-backed certification covering five core security controls. For most SMEs it’s the sensible baseline, and it’s increasingly required to win public sector contracts, work with larger clients, or satisfy cyber insurers. We help businesses prepare for and pass both Cyber Essentials and Cyber Essentials Plus. (The scheme tightened up in April 2026 – MFA on all cloud services is now mandatory – but that’s exactly the sort of thing we set up as standard.)
Will all this security slow my team down?
This is the worry we hear most, and the honest answer is: done properly, no. Good security runs quietly in the background. The aim is protection your team barely notices – not endless logins and blocked files. If a security setup is frustrating people, it’s been configured badly, and we’d happily take a look.
What happens if we get attacked despite all the protection?
No honest provider will promise you’re 100% immune – so we don’t. What we do promise is a plan. We build an incident response plan with you covering how we detect, contain, and recover from an attack, who needs to know, and how we keep you running. If something happens, you’ll have a clear point of contact and a team that acts – not panics.
Do you provide cyber security for businesses outside Bradford?
Absolutely. We’re proudly Bradford-based and look after businesses right across Leeds, Sheffield, and the wider Yorkshire area and beyond. Being local means when you need us, you get someone who knows your setup and your patch.
Isn't proper cyber security expensive?
It’s a lot less expensive than a breach. Most of what protects you – MFA, updates, training, sensible email filtering – is more about doing the basics consistently than buying expensive kit. We build it into one predictable monthly fee, so there are no surprises and no reason to keep putting it off.
Your business deserves IT that feels effortless.
When your technology works for you, not against you, you can get back to building your business with confidence.
It’s just a relaxed 15-minute chat. No jargon, no pressure.