IT support that fixes things. Fast.
Proactive, responsive IT support for UK businesses
Managed IT support for UK businesses with an 11-minute average response time, 98% same-day resolution.
A team that knows not only your name, but how your business works.
11 minutes
average response
98%
same day resolution
50%
fewer support tickets
Bad IT support costs more than you think
It’s not just the downtime. It’s the Monday morning frozen screen before a client presentation, the ticket you raised Tuesday that still hasn’t been looked at by Friday, and the slow creep of time your team wastes working around problems that should have been fixed weeks ago.
That’s what we fix. Fast.
What happens when something goes wrong?
This is the bit that matters most when you’re evaluating IT support. Not the promises but the process.
Here’s exactly what happens from the moment you raise a ticket:
- You raise a ticket via our simple online ticketing system, by email. No hold music, no waiting, no forms that disappear into a void.
- A real technician picks it up within minutes. Our average response time is 11 minutes. The person who picks it up knows your setup and has the access they need to start working on it immediately.
- We find a solution. We aim to resolve every issue on first contact. If it needs more investigation, we keep you updated at every stage with progress notes.
- We follow up. Once it's resolved, we check it's stayed resolved. If the same issue keeps recurring, we treat the root cause, not just the symptom.
IT support that's built for your business
We’re a team who takes ownership of your IT and that means doing things differently from most IT providers you’ve probably dealt with.
IT support Response Times
When something goes wrong, you won't be waiting around. Our average response time is 11 minutes and a real technician picks it up, not an automated triage system.
First Contact Resolution
Our highly skilled technicians are equipped to handle a wide range of IT problems efficiently. We strive for first-contact resolution, getting you back on track quickly. Minimising unnecessary escalations and bouncing between departments.
Proactive Maintenance
Prevention is key. We go beyond reactive support, proactively monitoring your systems to identify potential issues before they escalate into major problems. This ensures consistent performance and avoids costly downtime.
24/7 Peace of Mind
IT emergencies don't happen on a schedule. That's why we offer 24/7 monitoring, so you can rest assured that help is always available, no matter the time of day or night.
Clear Communication
We believe in keeping you informed. You'll receive regular updates on the status of your support requests and clear explanations of the solutions implemented.
Building Relationships
We're not just your IT support team; we're your trusted partners. We work hand in hand with business, taking time to understand your unique needs and build a solid relationship.
IT support from Singularitee isn’t a break-fix service. It’s a fully managed, proactive partnership and here’s exactly what that covers:
- Helpdesk support: Remote assistance from a real technician for day-to-day IT issues, available during business hours with rapid response guaranteed.
- On-site support: When a problem needs someone there in person, we come to you.
- Proactive system monitoring: We watch your infrastructure 24/7 and deal with issues before they cause downtime.
- Patch management: Software updates, security patches, operating systems, handled automatically in the background.
- End point management: Your laptops, desktops, and devices, kept secure, updated, and performing properly
- User management: New starters, leavers, password resets, permissions - we handle it all.
- IT documentation: We maintain a clear record of your systems so nothing is ever left as tribal knowledge in someone's head.
- Regular check-ins: Scheduled reviews to make sure your IT is keeping pace with your business.
Don't take our word for it
“Singularitee really are fantastic. There is no problem too small, the number of times I have called asking “How do I do this?” and they will just fix it without any grumble and run through with me what they did and how they did it.”
– Sarah Greenwood, Director, Whitesides Chartered Accountants
Here's what that looks like in practice
Cutting IT costs by 50%
Digital and creative agency Wolfenden was founded in 2017. Based in the centre of Leeds, they provide branding, web design and development, and marketing support to businesses across a variety of industries.
£70,000 saved in costs
CIPHR, a specialist in HR SaaS, provides cloud solutions to thousands of UK HR teams. In 2020, CIPHR acquired Digits Industries, adding an LMS to their portfolio. Having supported Digits' Portsmouth data centre since 2017, our contract transferred to CIPHR.
Over 100% team growth in a year
By July 2020, the team had grown to 65 remote and office-based staff. We provided IT support, management, security and monitoring of their IT network infrastructure, and device upgrades as security of data and processes is paramount for their industry.
Common Questions about IT Support
What’s included in Singularitee’s managed IT support?
Our managed IT support covers the day-to-day running of your technology so your team can stay productive. That includes unlimited helpdesk for staff, proactive monitoring of devices and servers, patching and updates, user and device administration, hardware and software troubleshooting, and regular reviews to keep your IT aligned with where your business is heading. We tailor the package to the size and shape of your organisation, so you only pay for what you actually need.
How quickly will someone respond when I raise a ticket?
Our average response time is 11 minutes, and we resolve 98% of issues the same day. When you log a ticket, a real engineer picks it up, gives you a clear update, and keeps you informed until it’s fixed. No long queues, no scripted call centres, no ticket sitting in a black hole for days.
Do you offer IT support outside standard business hours?
Yes. We monitor your systems 24/7, so issues are often spotted and resolved before your team logs in. Out-of-hours and weekend support is available for clients who need it, particularly those running shift-based operations or critical systems that cannot wait until Monday morning.
What does ‘proactive maintenance’ actually mean in practice?
Proactive maintenance means we don’t wait for things to break. We continuously monitor your devices, servers, network, and cloud services, applying patches, security updates, and performance checks in the background. The result is fewer outages, fewer support tickets, and IT that simply works. Our proactive approach typically cuts support ticket volumes by around 50%.
How does switching from our current IT provider work?
We’ve onboarded plenty of businesses who weren’t getting the service they deserved, and we’ve made the process as painless as possible. We start with a discovery session to understand your environment, then take over documentation, monitoring, and support in a structured handover. You’ll have a named point of contact throughout, and your team will barely notice the change, other than getting faster, friendlier support.
How much does managed IT support cost?
It depends on your team size and requirements, but we’ll always be transparent about pricing. See our pricing page or book a free chat and we’ll give you a straight answer.
Tired of IT that lets you down?
Let’s have a conversation. It’s free, it’s relaxed, and there’s no obligation. We’ll take a look at your current setup and tell you honestly what we’d do differently.