Cloud, Remote Work & Microsoft 365, Made Refreshingly Simple
The cloud shouldn’t feel like rocket science.
Neither should working from your kitchen table.
We help Yorkshire businesses work from anywhere – securely, smoothly, and without anyone needing a computer science degree to do it.
Cloud, Remote Work & Microsoft 365 Support from Singularitee
It’s 9:04 on a Monday. Someone on your team can’t get into their email. Someone else is emailing a document back and forth because “the shared one wouldn’t open.” A third person is working from home today and can’t reach the files they need. And you? You’re meant to be running the business, not playing tech support.
Here’s the thing: it doesn’t have to be like this.
Modern tools – the cloud, Microsoft 365, proper remote access – are built to make all of that disappear. The trouble is, most businesses are only using a fraction of what they’re already paying for, set up by whoever “was good with computers” three years ago. The tech is brilliant. The setup is letting you down.
That’s the bit we fix.
Where are you on the map?
Every business we meet is somewhere on the same journey. See if you recognise yours.
Stuck at the dock
Files live on one machine in the corner. "Working from home" means emailing yourself. If the office loses power, work stops. It's held together with good intentions and the occasional prayer.
Finding your feet
You're on Microsoft 365 and using the cloud - but it grew organically. Nobody's totally sure what's backed up, who can see what, or whether it's secure. It works… mostly.
Sailing properly
Your team works from anywhere on any device, securely. Files sync everywhere. Security runs in the background. New starters are set up in minutes. IT is a quiet, reliable engine room - not a daily fire.
Most businesses are somewhere between the first two. Our job is to get you to the third – and keep you there. Calmly, in plain English, at a pace that suits you.
We know a thing or two about keeping things running when the pressure’s on – our founder, Adam, spent his Navy years making sure shipboard systems never went down. “Wait until it breaks” was never an option at sea. It still isn’t here.
Three Things, Untangled
People lump “cloud, remote work and Microsoft 365” together like it’s one big confusing blob.
It’s really just three simple ideas working together.
The Cloud - your stuff, everywhere, safe
Think of the cloud as a filing cabinet you can open from anywhere - the office, home, a client's car park - on any device.
No bulky server humming in a cupboard. No "I left that file on the other computer." Your data lives in professionally‑run, heavily‑guarded data centres, and you just… reach it whenever you need it.
That means multi‑factor authentication, Conditional Access policies, endpoint protection and device management (Intune), and Zero Trust principles where they fit. Location stops being a security weak point.
Remote Work - work from anywhere, like you're in the room
Your team should be just as productive at the kitchen table as at their desk - and you shouldn't have to worry about security taking a hit when they are.
We set up remote access properly, so the right people on trusted devices can reach what they need, and nobody else can.
We design around Microsoft 365 and Azure, with data encrypted in transit and at rest, identity‑based access, and the on‑premise server footprint reduced or removed entirely. Scale up or down by the seat – no capital outlay, no kit to babysit.
Microsoft 365 - the toolkit you already own, used properly
Microsoft 365 - Outlook, Teams, Word, Excel, SharePoint, OneDrive. Are you getting your money's worth? We help you actually use the powerful bits: shared workspaces that end the email‑attachment ping‑pong, automation that handles the boring repetitive jobs, and security that's switched on instead of sitting in a menu nobody opened.
Think SharePoint Online done right, Teams as a genuine hub, Power Automate for workflow, and the security baseline (account protection, and data loss prevention) all configured the way it should have been from day one.
Which Microsoft 365 Plan Do I Need for my business?
This is the question we get most – and the one most businesses get wrong, because they either overpay for features they’ll never touch or under‑buy and leave a security gap. Here’s the honest, plain‑English version.
- Business Basic: The cloud apps and email (Outlook, Teams, SharePoint, OneDrive), used in your browser. No desktop Word, Excel or PowerPoint. Good for: lighter, web‑based teams.
-
Business Standard:
Everything in Basic, plus the proper desktop apps you know and love. Good for: most teams who live in Office all day. -
Business Premium:
Everything in Standard, plus the serious security and device management (Defender, Intune, conditional access). Good for: most growing SMBs - because it bundles the security you'd otherwise buy separately.
we keep it simple: every user we support needs to be on a Business Premium licence.
It’s a requirement across all our plans – not because we’re upselling, but because it’s the version that actually protects you. Here’s why we stand firm on this;
- Security that's built in, not bolted on: Premium is the only Business plan with Microsoft Defender, Intune device management and conditional access included. That's the difference between "we've got antivirus somewhere" and a properly protected business.
- One setup we trust: When every user is on the same foundation, your IT is simpler, more reliable and easier to keep secure - there are no weak links and no awkward gaps.
- The value is unmatched: Buying the security and device management Premium includes as separate add‑ons typically costs more and creates more to manage. Premium bundles it into one tidy licence.
We’re confident enough in that to make it a requirement, not an optional extra. It means everyone we look after starts on the same secure footing – and we’ll help you get the right licences in place, with no guesswork.
The Myth everyone believes.
Quick question: if a file in OneDrive or SharePoint got deleted, overwritten, or hit by ransomware, do you know for certain that you could get it back?
Most people assume “it’s in the cloud, so Microsoft backs it up.” It’s the most common and the most expensive assumption in business IT.
Microsoft keeps the platform running brilliantly. But recovering data you lost to an accidental deletion, a departing employee clearing out folders, or a ransomware hit months down the line? That’s on you, not them. Their recovery windows are short and shallow.
That’s why we set up a dedicated, automated backup for your Microsoft 365 – covering Exchange, SharePoint, OneDrive and Teams – with proper retention and quick, granular restores. So “we lost the file” becomes “we restored it in minutes” instead of a very bad afternoon.
The Difference Between Backing Up and Losing It All.
It’s a cold, bright Tuesday in Leeds. A thin layer of frost covers the ground as business owners across Yorkshire open their doors for another day of work. On Oakfield Street, two neighboring businesses – Briarwood Accounting and Hawthorn Digital Marketing – are settling in for what they assume will be a typical day.
Neither knows that by lunchtime, a blown transformer will cause a major power outage across their business park, and by day’s end, one company will recover smoothly while the other faces potential ruin…
We're Not 'Those' IT People
You know the type. The ones who sigh when you ask a question, bury you in acronyms, and only appear after something’s already broken. We’re the opposite of that – on purpose.
11 minutes
average response
98%
Same day resolution
50%
fewer support tickets
when we take IT off your plate - the numbers add up in your favour:
- We cut digital agency Wolfenden's IT bill by 50%: Migrating them from G‑Suite to Microsoft 365 with a fresh SharePoint setup and one point of contact.
- We saved HR‑software firm CIPHR around £70,000 consolidating their infrastructure.
- We supported recruitment firm Every through 100%+ team growth in a year — remote and office staff, fully set up, day one ready.
What Our Clients Say About Singularitee
“I strongly think that since we’ve become a customer of Singularitee we’re far more secure as an organisation when it comes to our cyber security and data security.”
– Tristan Colgate, Founder & Managing Director, Fidenda
Good Communication
Solutions in plain English and if we use a piece of jargon, we'll explain it. No making you feel small.
Proactive
Rather than reactive. We watch your systems in the background and fix things before they reach you.
Fixed Fee
One fixed monthly fee. No surprise invoices. No nasty call‑out charges.
Properly local
Bradford‑based and genuinely invested in Yorkshire businesses. When you need us, you reach a human who knows your setup.
Microsoft 365 Questions, Answered Honestly
What's the difference between the Microsoft 365 business plans?
Basic gives you the cloud apps and email without desktop Word, Excel and PowerPoint. Standard adds the full desktop apps. Premium layers on advanced security and device management (Defender, Intune, conditional access). Working with us means every user is on Business Premium – it’s a requirement across all our plans, because it’s the only version with proper security built in rather than bolted on, it keeps your whole setup consistent and secure, and it’s usually better value than buying those protections separately. We’ll help you get the right licences in place.
What about team members who don't have a company‑managed device?
We call these lite users – people who need limited access to your systems. Someone with just their email on their phone, or contractors and third parties. For lite users, we tailor the Microsoft licence to their access needs and slap on a security package to bring their protection up to your company standards.
Is the cloud actually safe for sensitive business data?
When it’s set up properly, yes – usually safer than a typical office server. Microsoft 365 and Azure encrypt your data in transit and at rest and run inside hardened data centres with enterprise‑grade tools like multi‑factor authentication and threat detection. The risk is almost never the platform – it’s how it’s configured. We make sure the security baselines are applied, identities are protected, and your data is properly backed up.
Can you migrate us from on‑premise servers to the cloud?
Yes – it’s one of our most common projects. We start by reviewing what you’ve got (file shares, email, line‑of‑business apps, remote access), then plan a phased move to Microsoft 365, Azure or a hybrid setup, with cut‑overs scheduled to cause as little disruption as possible. You end up with anywhere‑access, lower hardware costs, and a far easier path to scaling.
How do you keep remote and hybrid workers secure?
By protecting three things: identities, devices and data. We layer multi‑factor authentication, conditional access, endpoint protection and device management so only the right people, on trusted devices, can reach your systems – wherever they’re working from.
Does Microsoft back up our Microsoft 365 data for us?
Not in the way most people assume. Microsoft keeps the platform running and offers limited recovery windows, but it won’t restore data lost to accidental deletion, ransomware, or a mistake you spot months later. That’s why we recommend a dedicated third‑party backup covering Exchange, SharePoint, OneDrive and Teams – so you can recover quickly, whatever happens.
Do I even need IT support for Microsoft 365 - can't I just buy the licences?
You can buy the licences yourself, absolutely. The value is in the setup and the ongoing care: the security configured correctly, the right plan chosen, migrations done without losing a file, and someone to call when something’s not working. That’s the difference between having Microsoft 365 and actually getting your money’s worth from it.
Your business deserves IT that feels effortless.
When your technology works for you, not against you, you can get back to building your business with confidence.
It’s just a relaxed 15-minute chat. No jargon, no pressure.