IT Support in Yorkshire
That answers in 11 minutes
Based in Bradford. Supporting businesses across Yorkshire, from solo consultants to 150-strong firms.
We’re not a national provider with a Yorkshire tick box. We’re a Bradford based team and when something breaks we answer within 11 minutes.
That’s not 11 minutes for an acknowledgement, that’s 11 minutes until our technicians are fixing your IT. A Yorkshire team that knows your IT setup inside out.
98% of issues are fixed the same day, with one fixed monthly fee and no surprise invoices.
There’s no form, no call, no pressure. You can see the price you’d pay today.
You've been waiting hours for a call back
It’s 9:15 on a Tuesday morning and nobody can get access to their emails. You’re getting increasingly frustrated. You’ve done the right thing, you’ve logged a ticket, you’ve left a voicemail and the only thing you’ve had back so far is an automated reply.
Your team are standing around wondering what to do next. YouTube is open to see if there are any possible quick solutions. The reality of the situation is that you are the one who has to tell your biggest client that the report won’t be in their inbox by 10am as planned.
By 11:30 you’ve got the call back you’ve been waiting for all morning. You get the inevitable question “Have you turned it off and on again?”
That’s not enough for where you are driving your business. We get it.
What slow IT support costs you
hours gone in one morning for a team of 15
It’s not going to be something that you naturally calculate and it doesn’t arrive as an invoice every month.
Let’s say you have a team of 15 people. The email outage has already cost you 45 hours. Gone, poof.
Add on the client that didn’t get the report you promised and you’ve then got to spend the evening (inevitably, eating into your family time) catching up.
That’s one problem. If it happens once a quarter, you’re losing hundreds of hours over a year. That’s the number to compare against your IT support costs.
Imagine how invaluable that makes your managed IT support.
What good IT support looks like
You notice a problem with your emails. You raise a support ticket straight away.
Within 11 minutes you’ve got a human technician who knows your system working on it, and usually we find you a solution on that first contact.
No lost hours, no mindlessly scrolling YouTube for ideas on a fix. No standing around waiting.
If it needs someone on site, we are in Bradford, we aren’t stuck in traffic travelling from London on the M1 or the M6.
We always fix the root cause of the issue, so you’re not filing the same ticket once a week.
The best part – it costs the same price every single month, there’s no surprise invoices and you know we’ve got you covered.
11 minutes
average response
98%
same day resolution
50%
fewer support tickets
Unmatched Response Times
Not 11 minutes to acknowledge your ticket. In 11 minutes a real technician is working on it, and they already know your setup.
First-Contact Resolution
First call resolutions. No "I'll need to escalate that." No calling back tomorrow. When you raise a ticket, the person who picks it up can usually sort it with a same day resolution.
Proactive Maintenance
Our proactive IT support in Yorkshire monitors your systems to catch potential issues before they become major problems, ensuring consistent performance and avoiding costly downtime.
24/7 Monitoring
Problems don't keep office hours. Our monitoring doesn't either. That's why we watch your systems around the clock, so most overnight issues are dealt with before your team logs in.
Clear Communication
We keep you informed every step of the way. You’ll receive regular updates on your support requests and clear explanations of the solutions implemented for your Yorkshire business.
A Partner not a Helpdesk
We're not a call centre. We know our clients by name, we know their setups, and we're invested in whether their businesses grow. That's what being a local partner means.
What's included in your managed IT support?
One fixed monthly fee covers everything below. No call-out charges, no “that’s extra”, no invoice at the end of a bad week.
Here’s what your IT looks like when it’s properly managed:
-
Helpdesk support: Remote help from a real technician, 9am to 5pm Monday to Friday, answered in 11 minutes on average.
- On-site support: When a problem needs someone there in person, we come to you.
- Proactive system monitoring: We watch your infrastructure 24/7 and deal with issues before they cause downtime.
- Microsoft 365 and cloud support: Licences, Teams, SharePoint, user setup and ongoing management.
- Patch management: Software updates, security patches, and operating system updates all handled automatically in the background so your team never has to think about it.
- Endpoint management: Your laptops, desktops, and devices, kept secure, updated, and performing properly.
- User management: New starters, leavers, password resets, permissions - we handle it all.
- IT documentation: We maintain a clear record of your systems so nothing is ever left as tribal knowledge in someone's head.
- Regular check-ins: Scheduled reviews to make sure your IT is keeping pace with your business.
Out of Hours IT Support in Yorkshire
Our helpdesk runs on UK hours, 9am to 5pm, Monday to Friday. If your laptop won’t start at nine on a Sunday evening, close it. Nobody should be working then anyway. Jokes aside, nobody is picking up your ticket until Monday morning.
What does run around the clock is the monitoring. We watch your systems 24/7, so if a server fails at 2am or a backup doesn’t complete, we know before you walk in. More often than not it’s dealt with before your team arrives.
If you need genuine overnight cover, say so on the call – we’ll either price it or tell you we’re not the right fit.
From first conversation to fully supported
Whatever your IT setup looks like right now, whether you’re running everything yourself, have a single part-time IT person, or are switching from a provider who isn’t working – this is what happens next:
- You raise a ticket via our simple online ticketing system or by email. No hold music, no waiting, no forms that disappear into a void.
- A real technician picks it up within minutes. Our average response time is 11 minutes. The person who picks it up knows your setup and has the access they need to start working on it immediately.
- We find a solution. We aim to resolve every issue on first contact. If it needs more investigation, we keep you updated at every stage with progress notes.
- We follow up. Once it's resolved, we check it's stayed resolved. If the same issue keeps recurring, we treat the root cause, not just the symptom.
- You don't chase us. You'll get updates without asking for them. If you've ever had to ring an IT provider to find out what's happening with your own ticket, you'll notice the difference in week one.
IT support for small teams and growing businesses
“We’re probably too small for you”
We hear that a lot, usually from growing businesses with 8 or 10 people. The kind of businesses that are growing fast but have always had a person on hand who’s good at IT.
The truth is you’re never too small. You’re the size of business that’s really going to see the immediate benefit, because currently you’ve got no one in house that’s going to catch the problem before it becomes a bad morning.
We work with everyone from solo consultants to creative marketing agencies with teams of 150. Most of our clients are somewhere between 10 and 30 people.
If you’re someone who bills by the hour then it’s not about the inconvenience, it’s about the lost revenue and the client on the other end of the line. We work with a lot of consultancies, agencies, accountancy practices and legal firms for that reason.
We aren't just in Yorkshire. We are from here.
Singularitee was founded in Bradford in 2017. Our office is in the Chamber Hub on Vicar Lane, in the heart of Little Germany, one of Bradford’s most historic business districts.
Our team works with businesses right across Yorkshire: Leeds, Bradford, Halifax, Wakefield, Huddersfield, Sheffield, Harrogate, York and everywhere in between.
We provide Managed IT services across Yorkshire and beyond. We’re on-site same day when you need us there in person. That matters because it means we understand the landscape Yorkshire businesses operate in. The mix of industries. The ambition. The no-nonsense approach to getting things done. And the expectation that when you need someone, they actually show up.
Why Singularitee?
I spent my early career as an IT specialist in the Royal Navy. Downtime wasn’t an inconvenience there. It wasn’t an option.
When I came out and started working with businesses in Bradford, what struck me was how normal it had become for people to just accept average IT. Waiting half a day for a call back. Paying extra every time something broke. Being made to feel stupid for asking a question.
That’s what Singularitee is for. Not just clever technology, but more importantly, technology you don’t have to think about.
IT support across Yorkshire
Based in Bradford, we provide managed IT support and managed IT services to businesses across Yorkshire and beyond. Whether you’re in a city centre or a market town, remote support is instant and on-site support is same-day in most cases.
- IT support Leeds: Serving businesses across Leeds city centre and the wider Leeds area including Kirkstall and Pudsey.
- IT support Bradford: Our home city with on site support available same day in most cases.
- IT support Halifax: Covering Calderdale and the surrounding area.
- IT support Wakefield: Supporting businesses across the Wakefield District.
- IT support Huddersfield: Covering Kirklees and the wider area.
- IT support Sheffield: Supporting South Yorkshire businesses remotely and on-site.
- IT support Harrogate: Covering the Harrogate and North Yorkshire business community.
Don’t see your town? If you’re in Yorkshire, we almost certainly cover you. Get in touch and we’ll confirm the same day.
Switching IT Provider without the disruption
Most of our clients came to us from another provider, usually on a referral from someone we already look after. And usually they’d been unhappy for about a year before they did anything about it, because changing IT provider sounds like a logistical nightmare.
It isn’t. We’ve done it enough times to have it down to a process. We take over the documentation, the licences and the access, we run alongside your current provider while the handover happens, and your team carries on working.
You don’t have to have the awkward conversation with your current provider until you’re ready. And if, after a chat, we think you’re better off staying put, we’ll tell you that too.
11 minutes
average response
98%
same day resolution
50%
fewer support tickets
IT Support and Cyber Security for Yorkshire businesses
Most SMEs separate the two. They have an IT provider for support, and a different company handling security. In practice, that creates gaps, each one assumes the other is covering something that nobody’s covering.
We handle both. Cyber security is built into our managed IT support from day one: endpoint protection, 24/7 threat monitoring, patch management, and user awareness training. We also help Yorkshire businesses achieve Cyber Essentials certification, increasingly required for public sector contracts and a smart baseline for any growing SME.
Yorkshire IT Support Packages
No hidden costs, no surprise invoices, just a fixed monthly fee that covers everything your Yorkshire business needs. Choose the plan that fits your size today and scale up when you’re ready.
Our Core plan covers all the IT fundamentals your team relies on day to day: helpdesk support, monitoring, security, and patch management.
Need unlimited support with faster response times and enhanced security? Our Core+ plan is built for businesses where IT performance is non-negotiable.
Don't take our word for it
Here’s what some of the Yorkshire businesses we work with have to say.
“You guys were completely on it, as ever. IT is nowhere near the worry it used to be for me and that’s down to you. Your knowledge, expertise and patience fitting in around us, is very much appreciated. Thanks again.”
Robert Smith | Happy Client
“As always Singularitee’s level of support has been amazing. Thanks to Kelsey, Mike & Adam for all their help and patience.”
Zoe Gill | Happy Client
“The team at Singularitee are on it. Our IT has never run so smoothly, giving us peace of mind and allowing us to get on with running our business.”
Gary King | Happy Client
No problem too small
“Singularitee really are fantastic. There is no problem too small, the number of times I have called asking “How do I do this?” and they will just fix it without any grumble and run through with me what they did and how they did it.”
Sarah Greenwood, Director
Whitesides Chartered Accountants, Leeds
Common Questions about IT Support in Yorkshire
What's included in Managed IT Support?
Everything your business needs, not just the easy stuff. Helpdesk support, on-site visits, 24/7 system monitoring, patch management, user management, endpoint security, and regular check-ins to make sure your IT is keeping pace with your growth. One fixed monthly fee. No hidden extras, no call-out charges.
How much does IT support cost in Yorkshire?
You can use our online calculator to price up your expected monthly fee.
The only variables are how many people you have and what you need covered, but it’s always a fixed monthly fee rather than an hourly rate. We’ve written up what managed IT support actually costs in the UK, including the ranges you should expect.
How quickly can you get someone on site in Yorkshire?
The same day, and that’s usually possible for the whole of Yorkshire. Our office is in Bradford. When you need someone there in person, we’re not flying in from London.
What happens if something goes wrong out of normal office hours?
Our helpdesk runs 9am to 5pm, Monday to Friday, so nobody is picking up at nine on a Sunday evening. What does run around the clock is our monitoring. If a server fails at 2am or a backup doesn’t complete, we know before you walk in, and it’s usually sorted before your team arrives. If you need genuine overnight cover, tell us on the call and we’ll be straight with you about whether we’re the right fit.
What size of Yorkshire businesses do you typically work with?
We look after SMEs between 1 and 150 people, growing Yorkshire businesses that have outgrown ad-hoc IT and need a proper team behind them. That includes professional services firms, digital agencies, accountancy practices, legal firms, and healthcare businesses. If you’re not sure whether we’re the right fit, let’s have a chat.
Do you cover Cyber Security as well as IT support?
Yes. Cyber security is built into everything we do. That includes endpoint protection, patch management, and 24/7 monitoring as standard. We also help Yorkshire businesses achieve Cyber Essentials certification as an extra bolt-on, increasingly required for public sector contracts and a smart baseline for any SME. If you want a dedicated conversation about your security posture, we’re happy to start there.
How do I get started and what does switching IT provider look like?
It starts with a relaxed 15-minute chat, a conversation about where your IT is now and where you want it to be. If we’re a good fit, we handle the onboarding and transition. That includes documenting your systems, migrating anything that needs moving, and making sure your team knows exactly how to reach us. Most clients are fully up and running within a couple of weeks, with minimal disruption to the business.
What areas of Yorkshire do you cover?
We cover the whole of Yorkshire, including Leeds, Bradford, Wakefield, Halifax, Huddersfield, Harrogate, Sheffield and York. Our office is in Bradford, so we can be with most West Yorkshire businesses within 30 to 45 minutes for same-day on-site support. For businesses in South or East Yorkshire we still provide full support and we’ll be there when you need us. Not sure if you’re in our patch? Just ask — the answer is almost always yes.
What's the difference between managed IT services and standard IT support?
Standard IT support is reactive. You call when something breaks.
Managed IT services are proactive. We monitor your systems around the clock, handle updates and security patches automatically, and resolve most issues before your team even notices them.
For Yorkshire SMEs, the practical difference is fewer disruptions, a predictable monthly cost, and an IT partner who understands your setup rather than starting from scratch every time you call.
Your business deserves IT that feels effortless.
When your technology works for you, not against you, you can get back to building your business with confidence.
It’s just a relaxed 15-minute chat. No jargon, no pressure.