Sarah stared at her laptop screen, the cursor blinking in an empty email draft. It wasn’t even 10am, and she was already desperate to pack up and call it a day.
As Creative Director at a bustling Leeds-based marketing agency, she faced the same daily battleground plaguing thousands of marketing managers across the UK. Right then, though, her battle felt incredibly singular.
Version control nightmares, endless email chains about missing files, and that dreaded moment when a client presentation disappeared into the digital abyss just hours before the big pitch. Sarah didn’t even know how to verbalise these issues to the rest of her team, much less solve them.
But Sarah’s story has two chapters. Here’s how different a day in the life of a local marketing manager looks before and after discovering IT support for marketing agencies.
The Morning That Changed Everything
Before: Sarah’s team used a patchwork of tools. Design files lived in Dropbox, client feedback arrived via email, project timelines existed in Excel spreadsheets, and nobody was quite sure which version was the “final” version.
It wasn’t uncommon for the creative briefs to somehow vanish from the shared drive overnight. Sarah often spent her mornings playing digital detective, checking email attachments, hunting through various cloud folders, and piecing together fragments from different team members’ local saves.
The account manager was stressed. The designers were frustrated. Sarah was questioning her sanity – and then she saw a LinkedIn post about IT support for marketing agencies in Leeds.
After: Fast-forward six months after partnering with Singularitee, and Sarah’s Tuesday starts much differently. DocuLari’s SharePoint configuration created a centralised cloud hub where designers upload concepts directly into client-specific folders.
Team members provide feedback through real-time commenting, and approval workflows automatically route finished pieces to the right stakeholders. What used to take three days of back-and-forth emails now happens in three hours of focused collaboration.
And the missing file crisis? That’s ancient history.
Managing Growth Without Growing Pains
Before: As Sarah’s agency expanded from 12 to 25 team members, their cobbled-together technology approach became unsustainable.
Each new hire meant headaches. The IT setup involved calling their part-time tech support company, waiting for someone to manually configure each device, and hoping all the right software would eventually work together.
Client projects suffered from communication breakdowns and technical limitations more than once.
After: BuildLari handles device preparation automatically, while EndpointLari ensures consistent experiences across all devices and team members. That means when Sarah hires a new creative director, their laptop arrives pre-configured with the correct permissions, software, and security settings.
Whether someone joins as a junior designer or senior strategist, we ensure their technology environment supports their role requirements from day one. And, when a team member leaves, BuildLari securely wipes devices so they can be reconfigured for future users without confidential information slipping through the cracks.
Learn more about what’s included in our IT support services for marketing agencies.
Security Nightmares Turned Into Peaceful Sleep
Before: Client confidentiality concerns kept Sarah awake at night. Her agency handled sensitive campaigns for major brands, but their security approach was essentially “hope nothing bad happens.” Team members shared passwords through Slack, used personal devices for work files, and accessed client data through whatever app seemed convenient that day.
After: CyberLari monitors and protects every aspect of their Microsoft 365 environment.
Automated security updates roll out seamlessly across all team devices, and Sarah can see exactly who accessed what files and when. Her team works with confidence, knowing that client data stays protected whether they’re working from the London office or a co-working space in Barcelona.
IT Support for Marketing Agencies When They Need It Most
Before: Sarah’s team dealt with technical issues through a frustrating game of phone tag with their generic IT support company. Their service provider didn’t seem to understand that campaign launches, pitch preparations, and client deadline crunches don’t follow convenient 9-to-5 schedules.
Simple problems became day-long ordeals, and complex issues often went unresolved for weeks.
After: TicketLari ensures that support requests reach the right specialist immediately. When the team encounters a SharePoint sync issue during a weekend pitch preparation, they know their ticket will be understood, prioritised, and resolved quickly by our technicians.
Even better? The system learns from each interaction, making future support even more efficient.
The Bottom Line Impact
Sarah’s transformation just goes to show: the right IT support for marketing agencies doesn’t just solve problems. It unlocks potential. Her team now completes projects faster, client satisfaction scores have improved dramatically, and employee retention has increased as team members spend time on meaningful work instead of technical frustrations.
More importantly, Sarah sleeps better at night. Her agency runs on reliable Microsoft 365 infrastructure supported by specialists who understand the unique demands of creative businesses.
Ready to Write Your Own Transformation Story?
If Sarah’s ‘before’ hits home, you’re not alone. Firms across the UK are discovering how specialist IT support for marketing agencies turns chaotic workflows into competitive advantages.
See how the right IT changes everything. Book a consultation with Jenna and discover how Singularitee’s expertise can revolutionise your agency’s workflow next.
