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Why IT Documentation Is Crucial For Every Business

When we manage a client’s IT, documenting our every move is part and parcel of the Singularitee service. You’re probably wondering why we practice this. As long as everything is running smoothly, no one really needs to know what the tech guys get up to, right?

Written by Courtney Farrow

July 2018

The benefits of IT Documentation.

Without creating IT documentation, it would feel as though we were going about our day with a blindfold on. We’d be continuously spending time searching for information that could be easily found if it was recorded properly.

Of course, actively recording processes within your business can be extremely beneficial whatever field you work in. It allows for us to standardise practice, highlight the most productive ways to accomplish common tasks and pass on experience quickly to new starters.

In today’s piece, we’re discussing the importance of IT documentation and how it’s crucial for all businesses that use technology.

Reduces wasted time.

Effective documentation lets you know exactly what needs to be done and how best to execute a task.

In the IT world, it means that whoever is managing your technology can quickly get to know your systems. In turn, this means they can make the right decisions when resolving and preventing problems.

For example, a task that would usually take ten minutes could take hours to complete if the person dealing with the issue has no idea how your device works and what software and processes you already have in place.

Documenting is as simple as noting down when a licence for a piece of software was purchased and what the license keys are.

Reduces errors.

Of course, on top of saving time, quality documentation can also limit the number of mistakes made.

By having paperwork on hand that outlines the work previously carried out, you can ensure your IT person has the knowledge they need to implement the best solution for you.

It also helps when you’re investing in products for your business. The actions you’ve taken in the past could affect the processes you put into place in the future.

Great customer service.

As you’ve probably guessed, we believe in keeping good and regularly updated IT documentation. The habit empowers us to provide a better service for our customers.

By regularly documenting our work in IT Glue, we can offer a real insight into your systems and give you constructive advice on how you can evolve and improve your business going forward.

It also means that any member of our team swiftly gets to know every one of our clients.

Our IT documentation clearly explains the actions that have previously been taken. This paints a useful picture of a company’s IT so that they can begin working productively and proactively from day one.


If you would like to find out more about IT Documentation or any of our services, please contact us today.

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