Case Studies
Cutting IT costs by 50%
Digital and creative agency Wolfenden was founded in 2017. Based in the centre of Leeds, they provide branding, web design and development, and marketing support to businesses across a variety of industries.
50% IT costs saved
Through consolidation, proactively identifying opportunities to streamline and managing hardware purchasing, we have halved Wolfenden’s IT bill, saving them thousands of pounds each month.
Introduction
In 2018, Wolfenden was looking to move to a single IT and hosting provider; their current solution, spread across multiple providers, was causing accountability issues and preventing the team from working collaboratively.
Our Response
Our IT project team began by standardising Wolfenden’s IT infrastructure over three months, ensuring all devices were set up, in the same way, to streamline troubleshooting, and installing Windows 10 Professional licenses so we could ensure robust encryption and security measures.
The team also audited the staff’s current devices and the software requirements for each job role, putting in place a rolling 12-month programme of hardware assessment and replacement, enabling Wolfenden to manage and plan their costs.
We migrated Wolfenden’s email provision from G-Suite to Microsoft 365, and created a new SharePoint environment for them, enabling the team to work more collaboratively than with their previous Dropbox solution, and improving document version control. Our Managing Director Adam Bovan initially demonstrated the system to the management team to ensure it would meet their needs, then held a 1-hour remote training session for the whole team once our IT project team had completed the data migration.
As Wolfenden’s outsourced IT department, we provide ongoing support across the company, managing/securing their Microsoft 365 environment, email and SharePoint systems, backing up all emails/files and managing the provision of new/replacement equipment. Our inventory of device/software requirements for each role in the company enables us to provide tailored, ready-to-use devices for all new starters.
Results
Through consolidation, proactively identifying opportunities to streamline (e.g. where functionality was being duplicated by two software products) and managing hardware purchasing, we have halved Wolfenden’s IT bill, saving them thousands of pounds each month.
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We really value Singularitee’s personal touch
Having all of our IT systems in one place with one point of contact has made the biggest difference to us; if we have any queries or issues, we can quickly get these resolved, meaning less downtime and more productive time for us. We really value Singularitee’s personal touch; we can put a face to the name and know we can email or call to discuss any problems and have them quickly resolved.
We have not only saved time by appointing Singularitee, we have also saved money; they are always looking for cost savings, or migrating systems for ease.”